Date: Thursday 3rd Sept | 14:00 BST | 9:00 EDT
Location: Virtual
C-SAT is one of the most popular contact centre metrics out there! And for good reason – with high scores indicating a successful operation that is consistently meeting customer needs. But show-stopping scores are hard to come by and even more so as customer expectations continue to evolve.
So, what does good really look like in 2026? In this webinar, we’ll be exploring the newest methods in play by industry leading contact centres. We’ll also be putting the spotlight on the exciting and innovative ways the latest tech can help take your C-SAT strategy to the next level.
In conversation with:
- Matt Clare, UJET
- Mike Aoki, Reflective Keynotes Inc.
- Xander Freeman, Call Centre Helper
You will leave with a clearer understanding of:
- Where your current C-SAT strategy is letting you down
- The key tactics that can have the biggest and most immediate impact
- How AI is creating more opportunities to drive high C-SAT scores than ever before
If you are under pressure to boost C-SAT scores in your contact centre, this session will help you better understand your weaknesses, as well as give you an array of short and long-term solutions to kick-start your journey to improvement.
Author: Jo Robinson
Reviewed by: Xander Freeman
Published On: 28th Feb 2026 - Last modified: 3rd Jun 2026
Read more about - Call and Contact Centre Events, Customer Satisfaction (CSAT), Featured Webinar, UJET
