An online course for Team Leaders
Training Tuesday is our new 5-week development course in partnership with Real Results Training.
This paid-for course deals with all aspects of team management and has set outside ‘homework’ tasks giving you the opportunity to implement them in your contact centre.
The online interactive course uses a live video feed and has a chat room that runs in parallel where you get the opportunity to ask questions of your fellow attendees and the speaker.
Starting on Tuesday 19th January 2016 this 5 x 1-hour course (1-2pm UK time) has a maximum of 50 attendees to allow for better feedback.
Dates
- 19th January 1.00 pm – 2.00 pm
- 26th January 1.00 pm – 2.00 pm
- 2nd February 1.00 pm – 2.00 pm
- 9th February 1.00 pm – 2.00 pm
- Week break for work assignment
- 23rd February 1.00 pm – 2.00 pm
Agenda
Each week deals with a different area of team management;
Week 1 – Dealing with under performers in your team
Week 2 – Attracting and retaining the best team
Week 3 – Leadership secrets for contact centre managers
Week 4 – Call and contact centre management skills
Week 5 – Final week – Review and Implementation Support Session
Training Certificate
At the end of the course the assignment will be assessed and all participants passing the assignment will receive a certificate that can be used as evidence of Continued Professional Development.
Online course
The benefits of being online include;
- No travel – time, cost, offsite
- Cost saving – no room hire, no speaker travel
- Time – only need to give up one hour a week plus the assignments
Who should book
This course is for current team managers/ future team managers
Difficulty level
Intermediate – needs some understanding of people and operations management in contact centres
Resources
- Slides
- Video recording on-demand
- Additional material links
- Printable worksheets and accompanying study guides
- Certificate if attend all sessions and provide evidence of completion of assignment
Costs
£249 + VAT
We are offering an early bird discount; book before Friday 18th December 2015 and get a £50 discount (£199 + VAT).
About the Course Leader
Carolyn Blunt is a performance consultant, professional speaker and author and is MD of Real Results, a training and development company with specialist expertise in the contact centre industry. She designs and co-ordinates the delivery of large and small scale training solutions for all types of organisation; but especially contact centres in agent skills, team leader skills, coaching, sales and customer service strategy. Carolyn has delivered training to thousands of people over the past 15 years, working online and in-person with clients such as Bupa, Boots, Co-operative Insurance, Shop Direct, Vodafone, Blackpool Housing and Northern Gas Networks. She receives positive raving feedback wherever she goes.
http://www.real-results.co.uk
http://www.carolynblunt.com
Real Results Training Ltd
Real Results Training improves performance by designing and delivering bespoke and interactive training that will surpass your KPI’s, improve customer experience, increase sales and get more value from your wage bill.
Call Centre Helper is the leading contact centre publication
Call Centre Helper is a free, online weekly magazine aimed at giving call centre people up-to-the-minute advice on how to make their businesses work more effectively. We’ve been going since 2003.
Author: Rachael Trickey
Published On: 14th Nov 2015 - Last modified: 25th Sep 2019
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