Vonage Partners With QU-in

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Filed under - Contact Centre News,

Vonage has partnered with virtual queuing platform QU-in to enable a safe and healthy way for consumers to navigate social distancing guidelines and limit the risk of exposure in the COVID era.

As businesses, retail and educational institutions reopen, the QU-in platform leverages the Vonage SMS API to allow users to safely wait for their turn to checkout while shopping, register for classes and even visit the doctor without having to stand in a physical line or sit in a waiting room.

The Vonage SMS API supports secure text messaging for QU-in customers, seamlessly and safely reserving a place in queue, directly within the QU-in platform.

Embedded verification capabilities and two-factor authentication from Vonage validate mobile devices with SMS and voice codes to ensure the user’s privacy.

A headshot of Omar Javaid

Omar Javaid

“Our way of life has fundamentally changed, and this will likely be a constant as businesses and organizations continue to embrace new ways of delivering uninterrupted services in a distributed, but highly connected post-pandemic world,” said Omar Javaid, President, API Platform Group for Vonage.

“Powered by Vonage, the QU-in platform provides technology that allows shoppers, students, patients, the businesses that serve them – and countless other use cases – to continue to move forward safely by enabling social distancing and removing the risks associated with exposure to gatherings and large crowds.”

“At Guam Community College, we are leveraging the latest technology available to provide our students, employees and guests with a safe campus environment without unnecessary delays or needless standing in lines waiting for services,” according to John Dela Rosa, GCC Assistant Director, Communications & Promotions.

“QU-in is a smart and convenient way to stay socially distant and still have a great campus experience.”

This news story has been re-published by kind permission of Vonage – View the original post

Author: Robyn Coppell

Published On: 11th Jan 2021 - Last modified: 12th Jan 2021
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