Recorded Webinar: Good Customer Experience Does Not Happen by Accident

Contrary to common practice, Good Customer Experience does not happen by accident. It happens by design.

In this webinar we look at how you can design a Good Customer Experience into your entire Customer Journey.

Topics Discussed

• Customer Journey Mapping
• Delivering breakthrough Customer Experiences
• What Customers Value
• Moments of Truth
• Design Thinking

• The common mistakes that people make
• Customer Personas
• The right metrics to use
• Use of technology
• Top tips and Questions from the audience

Panellists