Recorded Webinar: Good Customer Experience Does Not Happen by Accident

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Contrary to common practice, Good Customer Experience does not happen by accident. It happens by design.

In this webinar we look at how you can design a Good Customer Experience into your entire Customer Journey.

Topics Discussed

  • Customer Journey Mapping
  • Delivering breakthrough Customer Experiences
  • What Customers Value
  • Moments of Truth
  • Design Thinking
  • The common mistakes that people make
  • Customer Personas
  • The right metrics to use
  • Use of technology
  • Top tips and Questions from the audience

Panellists

Gerry Brown - Headshot
The Customer Lifeguard
Mike Murphy - Headshot
Mike Murphy
Genesys
Rachael Trickey - Headshot
Rachael Trickey
Call Centre Helper
Author: Rachael Trickey

Published On: 19th Jan 2018 - Last modified: 31st May 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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