Recorded Webinar: Good Customer Experience Does Not Happen by Accident



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Contrary to common practice, Good Customer Experience does not happen by accident. It happens by design.

In this webinar we look at how you can design a Good Customer Experience into your entire Customer Journey.

Topics Discussed

  • Customer Journey Mapping
  • Delivering breakthrough Customer Experiences
  • What Customers Value
  • Moments of Truth
  • Design Thinking
  • The common mistakes that people make
  • Customer Personas
  • The right metrics to use
  • Use of technology
  • Top tips and Questions from the audience

Panellists

Gerry Brown- Headshot
Gerry Brown
The Customer Lifeguard
Mike Murphy- Headshot
Mike Murphy
Genesys
Rachael Trickey- Headshot
Rachael Trickey
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Genesys


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