COVID-19 UPDATE. Essential Reading - Coronavirus articles - Setting up a Contact Centre - Dealing with Increased Contact Volumes. Find suppliers of Cloud Solutions, or Homeworking.

Recorded Webinar: Good Customer Experience Does Not Happen by Accident

580

580
Filed under - Recorded Call Centre and Customer Experience Webinars,
Contrary to common practice, Good Customer Experience does not happen by accident. It happens by design.

In this webinar we look at how you can design a Good Customer Experience into your entire Customer Journey.

Topics Discussed

  • Customer Journey Mapping
  • Delivering breakthrough Customer Experiences
  • What Customers Value
  • Moments of Truth
  • Design Thinking
  • The common mistakes that people make
  • Customer Personas
  • The right metrics to use
  • Use of technology
  • Top tips and Questions from the audience

Panellists

Gerry Brown- Headshot
Gerry Brown
The Customer Lifeguard
Mike Murphy- Headshot
Mike Murphy
Genesys
Rachael Trickey- Headshot
Rachael Trickey
Call Centre Helper

company logo
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys


Read more about - Recorded Call Centre and Customer Experience Webinars,

Recommended Articles

generic webinar replay image
Recorded Webinar: Executive Briefing on Call Centre Quality
generic webinar replay image
Recorded Webinar: Designing a Better Forecasting Spreadsheet
generic webinar replay image
Recorded Webinar: How to Be World Class at Customer Service
Contact Centre Reports, Surveys and White Papers
Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.