In this webinar we look at how you can design a Good Customer Experience into your entire Customer Journey.
Topics Discussed
- Customer Journey Mapping
- Delivering breakthrough Customer Experiences
- What Customers Value
- Moments of Truth
- Design Thinking
- The common mistakes that people make
- Customer Personas
- The right metrics to use
- Use of technology
- Top tips and Questions from the audience
Panellists

Gerry Brown
The Customer Lifeguard

Mike Murphy
Genesys

Rachael Trickey
Call Centre Helper

Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys