Recorded Webinar: Good Customer Experience Does Not Happen by Accident


Contrary to common practice, Good Customer Experience does not happen by accident. It happens by design.

In this webinar we look at how you can design a Good Customer Experience into your entire Customer Journey.

Topics Discussed

  • Customer Journey Mapping
  • Delivering breakthrough Customer Experiences
  • What Customers Value
  • Moments of Truth
  • Design Thinking
  • The common mistakes that people make
  • Customer Personas
  • The right metrics to use
  • Use of technology
  • Top tips and Questions from the audience


Gerry Brown - Headshot
Gerry Brown
The Customer Lifeguard

Mike Murphy - Headshot
Mike Murphy

Rachael Trickey - Headshot
Rachael Trickey
Call Centre Helper

Author: Rachael Trickey

Published On: 19th Jan 2018 - Last modified: 2nd Jan 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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