Recorded Webinar: The Best Ways to Handle Webchat Related Articles How to Handle Multiple Chat Conversations Effectively Recorded Webinar: The Best Ways to Handle Web Chat in your Contact Centre Recorded Webinar: What Is the Best Metric for the Contact Centre? Recorded Webinar: Innovative Best Practices for First Contact Resolution 932 Filed under - Recorded Call Centre and Customer Experience Webinars, Nexidia, NICE Web chat has taken off as the channel of choice for many contact centres. But it requires a different skill set and different techniques to make it work effectively. In this webinar we look at the best ways to improve the handling of web chats in the contact centre. Topics Discussed The best Operating Hours Identifying and Greeting Customers Using Canned Responses Building rapport over Web Chat Personalizing Chat Dealing with Complex Enquiries Multichannel – Joining Web and Phone Calls Quality Scoring of Web Chats Web Chat Technology Panellists Neil Martin The First Word Aruf Khan NICE Nexidia Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by NICE Nexidia Author: Megan Jones Published On: 24th Oct 2017 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Nexidia, NICE Recommended Articles How to Handle Multiple Chat Conversations Effectively Recorded Webinar: The Best Ways to Handle Web Chat in your Contact Centre Recorded Webinar: What Is the Best Metric for the Contact Centre? Recorded Webinar: Innovative Best Practices for First Contact Resolution Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter