In this webinar we look at the best ways to improve the handling of web chats in the contact centre.
Topics Discussed
- The best Operating Hours
- Identifying and Greeting Customers
- Using Canned Responses
- Building rapport over Web Chat
- Personalizing Chat
- Dealing with Complex Enquiries
- Multichannel - Joining Web and Phone Calls
- Quality Scoring of Web Chats
- Web Chat Technology
Panellists

Neil Martin
The First Word

Aruf Khan
NICE Nexidia

Jonty Pearce
Call Centre Helper
