White Paper: Agent Empowerment – Replacing CSat Pressures With AI 109 Filed under - Archived Content This paper sets out the key issues affecting the use of CSat surveys in contact centres and suggests ways that customer agents can be empowered by, and more fairly measured by, the use of AI. White paper written by: Warwick Analytics Click here to download your copy of the White Paper. Author: Rachael Trickey Published On: 29th Jul 2019 - Last modified: 4th Nov 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter