White Paper: Agent Empowerment – Replacing CSat Pressures With AI

This paper sets out the key issues affecting the use of CSat surveys in contact centres and suggests ways that customer agents can be empowered by, and more fairly measured by, the use of AI.

White paper written by: Warwick Analytics

Click here to download your copy of the White Paper.

Published On: 29th Jul 2019 - Last modified: 4th Nov 2019
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