White Paper: Gartner’s Customer Engagement Report 718 Filed under - Archived Content, Zendesk It can be challenging to determine which customer engagement centre (CEC) option is right. In this Gartner report, which highlights the eight capabilities to look for when choosing CEC software, Zendesk has been recognised as the highest-ranked CRM solution. Click here to download your copy of the white paper. Author: Rachael Trickey Published On: 13th Aug 2018 - Last modified: 14th Sep 2018 Read more about - Archived Content, Zendesk Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter