This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience.
A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less.
White Paper: written by Oracle.
Author: Jo Robinson
Published On: 2nd Mar 2014 - Last modified: 3rd Jan 2020
Read more about - Archived Content, Oracle
