White Paper: The Essential Guide to Call Centre Quality Monitoring 339 Filed under - Archived Content, EvaluAgent A guide for contact centre professionals who want to empower staff and improve business efficiency through quality monitoring. This guide will explore various aspects of the quality process, from setting up evaluation forms to delivering effective feedback regarding agent performance. White Paper written by: EvaluAgent Click here to download the White Paper Author: Rachael Trickey Published On: 12th Dec 2016 - Last modified: 22nd Mar 2017 Read more about - Archived Content, EvaluAgent Related Reports White Paper: Voice in a Multichannel World White Paper: Artificial Intelligence - Its Place in the Contact Center White Paper: Consumer Duty Compliance Through Effective QA The Essential Team Leader Playbook Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter