Contact centres have long accepted discrepancies between forecasts and actual staffing needs as a reality of the industry.
This report shares how with NICE EEM, contact centres can unlock the ability to optimise staffing, reduce attrition and achieve operational efficiency.
White Paper written by: NICE
Click here to download your copy of the white paper.
Author: Rachael Trickey
Published On: 14th Jan 2019 - Last modified: 10th Apr 2019
Read more about - Archived Content, NiCE
