According to a recent study, 67% of customers still prefer to interact with a live agent, whether by phone, email or online chat.
This Guide to Omnichannel explores the challenges and opportunities of offering more contact channels while maintaining the human connection.
White Paper written by: ContactBabel for NICE inContact
Click here to download your copy of the White Paper
Author: Jo Robinson
Published On: 2nd Oct 2018
Read more about - Archived Content, NiCE CXone
