A study to take a look at modern WFM practices, challenges, and future plans.
This white paper shares how leaders can gain an understanding of workforce management in the contact centre and use these findings within their own organizations.
White Paper written by: ICMI
Sponsored by: NICE Systems
Author: Rachael Trickey
Published On: 7th Sep 2017 - Last modified: 3rd Jan 2020
Read more about - Archived Content, NiCE
