White Paper: The State of Workforce Management

A study to take a look at modern WFM practices, challenges, and future plans.

This white paper shares how leaders can gain an understanding of workforce management in the contact centre and use these findings within their own organizations.

White Paper written by: ICMI
Sponsored by: NICE Systems

Click here to download the White Paper

Published On: 7th Sep 2017 - Last modified: 17th Oct 2017
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