White Paper: WFM – Understanding the Multi-Skill Efficiency Algorithm 137 Filed under - Archived Content, NICE This white paper provides a brief overview of how the NICE Workforce Management System solves the challenge of understanding the adjustments needed to reduce ErlangC requirements when skill-based routing is used in a contact centre. White paper written by: NICE Click here to download your copy of the White Paper. Author: Jo Robinson Published On: 29th Jul 2019 - Last modified: 14th Apr 2020 Read more about - Archived Content, NICE Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter