White Paper: Why Omni-Channel Without Unified Desktops Remains Multi-Channel Mayhem 101 Filed under - Archived Content, IFS How do businesses move away from agents surfing multiple communication and enterprise systems while reducing costs and customer frustration? This paper considers the options available and draws on research which identifies the unified desktop as the essential tool. White Paper written by: IFS | mplsystems Click here to download your copy of the white paper. Author: Jo Robinson Published On: 2nd Jul 2018 - Last modified: 1st Mar 2019 Read more about - Archived Content, IFS Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter