White Paper: Successful Customer Journey Mapping in Your Contact Centre 133 Filed under - Archived Content, Connect Managed White Paper Title: How to Successfully Map Your Contact Centre Environment to the Customer Journey Consumers want a valued interaction and not to be treated like a number that has to be dealt with quickly. In this ebook, you will learn how to map your customer journey and mistakes to avoid including customer pain points. White Paper written by: Connect Managed Services Click here to download your copy of the white paper. Author: Rachael Trickey Published On: 20th May 2019 - Last modified: 8th Nov 2019 Read more about - Archived Content, Connect Managed Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter