White Paper: Midsized Call Centers Take a Digital-First Approach Filed under - Archived Content, Genesys Frost & Sullivan surveyed 600 senior executives across various industries to uncover insights on midsized call centres’ approach toward CX delivery excellence, the role of CX in business, and perception of technology. This white paper focuses on how they are dealing with changes in customer engagement and their impact on business. White Paper written by: Frost & Sullivan In Collaboration with: Genesys Click here to download your copy of the White Paper Author: Robyn Coppell Published On: 16th Mar 2020 - Last modified: 14th Apr 2020 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter