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White Paper: Midsized Call Centers Take a Digital-First Approach


Genesys whitepaper on mid sized call centres take a digital approach

Frost & Sullivan surveyed 600 senior executives across various industries to uncover insights on midsized call centres’ approach toward CX delivery excellence, the role of CX in business, and perception of technology.

This white paper focuses on how they are dealing with changes in customer engagement and their impact on business.


White Paper written by: Frost & Sullivan
In Collaboration with: Genesys

Click here to download your copy of the White Paper

Published On: 16th Mar 2020
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