White Paper: Training – Make or Break to Success of Multichannel Contact Centres 111 Filed under - Archived Content Introducing a multichannel call centre platform is a major undertaking. This white paper highlights the attributes the platform requires to support both agent training needs and the company objectives for continuous improvement. White Paper written by: ContactOne Click here to download the White Paper Author: Rachael Trickey Published On: 24th Mar 2019 - Last modified: 13th May 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter