White Paper: Training – Make or Break to Success of Multichannel Contact Centres

contact one whitepaper: Training- make or break to success of multi channel contact centres

Introducing a multichannel call centre platform is a major undertaking.

This white paper highlights the attributes the platform requires to support both agent training needs and the company objectives for continuous improvement.

White Paper written by: ContactOne

Click here to download the White Paper

Published On: 24th Mar 2019 - Last modified: 13th May 2019
Read more about - Archived Content,

Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.