37% Rely on Clean Rooms for PCI Compliance 1,142 Filed under - Archived Content New research from ContactBabel has revealed that 37% of contact centres rely on clean rooms for PCI compliance. The findings also showed 59% use pause and resume voice recording, while only 9% use cloud-based payment handling. With fines for PCI non-compliance potentially running into the hundreds of thousands of pounds, not to mention brand damage through security breaches, businesses handling payment card data in the contact centre need to understand their options. 37% of contact centres rely on clean rooms for PCI compliance “The Inner Circle Guide to PCI DSS Compliance in the Contact Centre” looks at what contact centres can do to become compliant or even to remove the need to worry about PCI compliance at all. The report, written by ContactBabel, contains information about: How the new version of the PCI DSS (v.3.0) affects contact centres Division of responsibilities, both internally and with partners, and best practice A full explanation and assessment of solutions and issues around PCI DSS compliance, and moving out of PCI scope, including: DTMF suppression IVR payments Tokenisation Clean rooms and payment teams Homeworkers Call recording – pause and resume Handling legacy recordings Provision of cloud-based solutions Market landscape Implementation considerations Click here to download “The Inner Circle Guide to PCI DSS Compliance in the Contact Centre” – free of charge. Author: Megan Jones Published On: 6th May 2015 - Last modified: 18th Dec 2018 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter