Cloud Provider Tops 20,000 Seats 263 Filed under - Archived Content, Genesys Interactive Intelligence has revealed a 67% growth in cloud-based solutions. The company has reported a 67% annual growth rate (2010-2013) of its Communications as a Service (CaaS) offering, topping 20,000 seats. In 2013, Interactive Intelligence saw cloud-based orders increase 87% compared to the previous year. In addition, cloud-based orders last year were 50% of total order volume, up from 35% the previous year. “It’s been fascinating to watch the drivers of our cloud growth change over the last few years,” said Dr. Donald E. Brown, Founder and CEO at Interactive Intelligence. “In 2010, most of our customers were citing lower up-front capital requirements as the main reason they opted for a move to the cloud. Today, many more are primarily choosing the cloud because of the added flexibility it gives their business.” CaaS is a set of cloud-based contact centre, unified communications and business process automation services for organizations of all sizes. Based on the all-in-one IP communications software suite, it offers integration to existing systems, and migration to an on-premises solution without the need to rewrite applications. Donald Brown “Back in 2009 when we re-architected our cloud solution we listened carefully to what customers wanted,” continued Dr. Donald E. Brown. “As a result, we’ve had a laser focus on breadth of functionality, security, reliability and flexibility. Now, we’re turning our sights further into the future with a totally new approach to the cloud that adds unprecedented scalability, and both speed and ease of deployment.” For more information about Interactive Intelligence, visit their website. Author: Megan Jones Published On: 4th Jun 2014 - Last modified: 1st Nov 2017 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter