eBook released: The strategic value of Interaction Analytics 1,216 Filed under - Archived Content, Nexidia Nexidia have released a new eBook exploring Interaction Analytics. Customer behaviour now changes so quickly that traditional tools such as surveys and focus groups lack the near real-time value of Interaction Analytics. Interaction Analytics can enable an organisation to make service cost savings anywhere between 1% and 3% over the first six months of using it. It has also been suggested that if online retailers invested in keeping another 10% of their existing customers happy enough to keep buying, they would double their revenue. This eBook investigates how Interaction Analytics can improve performance in the contact centre by: Reducing operating budgets Improving decision making Leveraging positive customer behaviours Author: Megan Jones Published On: 4th Dec 2013 - Last modified: 30th Oct 2017 Read more about - Archived Content, Nexidia Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter