Recorded Webinar: Delivering a Consistent Multi-Channel Customer Experience Related Articles Recorded Webinar: Emerging Trends in Multi-Channel Contact Centres Podcast: Channel Shift: How can we safely move customers from one channel to another? How do I... Get the Best from a Multi-Channel Contact Centre? 23 Considerations to Make Before Implementing a New Digital Channel 1,156 Filed under - Recorded Call Centre and Customer Experience Webinars, Vonage The number of contact centre channels has expanded dramatically across the past few years. And with it so has the complexity of delivering a customer experience. In this webinar we look at practical steps that can be taken to deliver a consistent customer experience. Topics Discussed The latest trends in multi-channel contact Phone, email, web chat, social media, video and traditional post Joining conversations across channels Consistent customer data Consistent metrics on multi-channel Use of technology Top tips from the audience Panellists Maria McCann JoHo Ventures Mary-Ann Millar NewVoiceMedia Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Vonage Author: Megan Jones Published On: 12th Nov 2014 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Vonage Recommended Articles Recorded Webinar: Emerging Trends in Multi-Channel Contact Centres Podcast: Channel Shift: How can we safely move customers from one channel to another? How do I... Get the Best from a Multi-Channel Contact Centre? 23 Considerations to Make Before Implementing a New Digital Channel Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter