Movers and Shakers – September 2013

This month we bring you news of changes at Firstsource, Fusion, NewVoiceMedia, Enacomm, Callstream, Intelecom and NICE.

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Firstsource appoints Executive Vice President

Firstsource Solutions Limited has announced the appointment of Stephanie Wilson as EVP – European Operations. She will be responsible for client engagement and operations in Europe.

“Firstsource has a well-established reputation for customer excellence,” said Stephanie. “I look forward to being part of the company’s future success.”

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Fusion appoints new Head of Site

Fusion Contact Centre Services has appointed Linda Tomlinson as the new Head of Site for its Coventry location to help cement its place as a market leader.

“Linda has a proven track record in delivering results,” said David Thompson, Managing Director of Fusion. “We are confident that she will maintain the high quality of service we have come to expect from our excellent team in Coventry.”

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NewVoiceMedia expands into new London office

NewVoiceMedia has opened a new office in the heart of Soho, just minutes from Piccadilly Circus. The new office will support the company’s substantial growth and further strengthen its presence in Europe.

“We recently reported another year of impressive growth, and continue to drive innovation that will revolutionise the contact centre industry as it transitions to the cloud,” said Jonathan Gale, CEO of NewVoiceMedia.

…And unveils Vice President and headquarters in North America

NewVoiceMedia has opened its new headquarters in San Francisco and appointed Eric Coyle as Vice President of Sales Engineering.

“This is an excellent time to be joining NewVoiceMedia,” said Eric Coyle. “I am looking forward to leading our technical sales, professional services, and support teams in North America as NewVoiceMedia continues to drive change in the industry.”

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Enacomm appoint new Vice President

The outsourcer Enacomm has appointed Michael Kirk as Vice President of Business Development, Channels and Alliances.

“Michael Kirk is a Renaissance Man of telecommunications technology,” said Michael Boukadakis, founder and chief executive officer of Enacomm. “His track record dovetails perfectly with Enacomm’s commitment to excellence in customer self-service and assisted-service solutions.”

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Callstream consolidates sister company to drive growth

The consolidation sees the integration of 500 of Bluebell Telecom’s customers into the Callstream business. Through creating a single brand, the company plans to focus on providing hosted call-management applications to larger UK businesses.

“This consolidation will enable us to offer more services to our customers, drive organic growth and concentrate our efforts on the continued development of the Callstream brand,” said Mick Crosthwaite, CEO.

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Intelecom appoints new UK Sales Director to drive Connect sales

Intelecom UK has appointed Mark Edgeworth as UK Sales Director to lead a team of sales professionals dedicated to expanding the UK market.

“It is an exciting time for Intelecom with its powerful social media strategy already setting the agenda for the future of customer contact communication,” said Mark Edgeworth. “I look forward to sharing my knowledge and expertise.”

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NICE acquires Causata to improve customer experience

NICE Systems has entered an agreement to acquire Causata, a provider of real-time big-data analytics technology.

The acquisition will allow NICE to offer solutions which provide greater visibility into a customer’s activities on the web, and enable organisations to enhance the customer experience, increase revenues, and achieve greater operational efficiency.

“The acquisition of Causata is another important step in executing our strategy to help organisations get closer to their customers by providing real-time solutions,” said Zeevi Bregman, President and CEO of NICE.