Articles about Games

Answers: The best games for a call centre

Question: Can you recommend any games I can use in the call centre that will motivate my agents? Ideally, I’m looking for something where the outcomes can be used as part of our rewards scheme.

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Call centre motivation – Lessons from the front line

Mary Sloan was thrown in at the deep end in her job but rather than sinking – she swam and managed to turn the job to her advantage. This story tells about Mary’s steep learning curve and about how she was able to use call centre games and even goldfish to motivate her team.

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Motivational Games

As more and more call centre executives move to greener pastures, the attrition crisis is gaining improportionate shape. It all boils down to one thing – motivation, or rather, the lack of it.

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Why agents play tricks

Call Centre Operation – Why agents play tricks. It’s a dogs life in many call centres – so is it any surprise that agents drop calls and play other tricks. Shusmul in Bangalore explores why agents play tricks with callers.

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