Articles about Outbound dialling

Interactive Intelligence releases outbound dialling software upgrade

Interactive Intelligence is releasing the latest upgrade to its Interaction Dialer software, version 3.0, which provides blended outbound dialling and campaign management functionality.

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Rostrvm dialler builds customer relationships

The latest release of rostrvm OutBound, the predictive dialler from Rostrvm Solutions, extends the relationship-building features available to call centre agents and campaign managers.

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Women’s magazine implements outbound call centre software

Women’s magazine, Candis, has implemented the Noetica Script-Aware Predictive Dialler at its contact centre in Liverpool. Candis is using the dialler to increase contact levels with its member-base to renew, reactivate and upgrade subscribers and convert prospects.

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Call centres expand into the building trade

Ever Ready Mortar goes live with rostrvm to support its innovative new service.

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Silent call regulations have affected seven in ten contact centres

A survey reveals that 70 per cent of contact centres have changed their outbound operations over the last 12 months in response to Ofcom’s revised March 2006 regulations on outbound calls.

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From car service to outbound customer service

Rostrvm provides inbound/outbound solution for 45 Dixon Motor Group dealerships.

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Autonet Insurance dramatically increases its sales with rostrvm OutBound

Autonet Insurance Group, one of the country’s largest independently owned insurance brokers, implemented a rostrvm outbound dialler and within six weeks the productive time has increased 10-fold.

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What to look for when buying: predictive diallers

This is the last piece in our regular technology column dedicated to investigating what you should think about when buying a particular piece of technology. For our final editorial, we’ve asked four specialists – Aspect Software, CallMedia, Noetica and Sytel – for their advice on predictive diallers.

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Has the industry dug its grave with cold calling?

Cold calling has given the industry a very bad name – with lots of silent and poor quality calls. The numbers of people registered with the Telephone Preference Service has risen and Ofcom has recently published its guidelines for Silent Calls.

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