Recorded Webinar: Being busy – The Modern Excuse for Not Coaching Staff Related Articles Being Super-Busy: The Modern Excuse for Not Coaching Staff Contact Centre Coaching Models: Which Is Best for Your Coaching Sessions? How to Create a Coaching Culture in the Contact Centre Recorded Webinar: Contact Centre Coaching and Training Exercises 1,365 Filed under - Recorded Call Centre and Customer Experience Webinars, Jacqui Turner, Sabio Coaching staff is essential if you want to improve the customer experience. But all too often Managers and Team Leaders spend their time firefighting, attending meetings, doing emails and neglecting to coach staff. In this webinar, we look at how to make time for coaching and how to change behaviours to develop an excellent customer experience. Topics Discussed Practical tips to avoid firefighting Creating breathing space Training team leaders Coaching skills Emotional Intelligence Generating an innovation culture The role of technology Call monitoring programmes Automated coaching technologies Top Tips from the audience Panellists Jacqui Turner Turner Corner Learning Solutions Dan Christmas Sabio Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Sabio Author: Rachael Trickey Published On: 12th Oct 2017 - Last modified: 26th Feb 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Jacqui Turner, Sabio Recommended Articles Being Super-Busy: The Modern Excuse for Not Coaching Staff Contact Centre Coaching Models: Which Is Best for Your Coaching Sessions? How to Create a Coaching Culture in the Contact Centre Recorded Webinar: Contact Centre Coaching and Training Exercises Related Reports Flyer: Wellbeing Starts with Your Workplace Flyer: Placing Interaction Analytics at the Heart of CX Improvement Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter