Recorded Webinar: Proven Techniques to Increase Customer Satisfaction Related Articles What is a Customer Satisfaction Score (and How to Calculate CSAT) 15 Inventive Strategies to Increase Customer Satisfaction (CSAT) Welcome Calls: A Simple Way to Increase Customer Satisfaction Why Is Measuring Customer Satisfaction So Important? 2,139 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys Supporting advisors to have conversations that create happy customers is the fundamental duty of the contact centre. Customer Satisfaction (CSat) is our key indicator of how well we are doing just that. But, how can we keep pushing that metric score higher and higher. Well we’re here to help, with two presentations from leading industry experts, who shared all the advice you need to bring smiles to your customers’ faces. Agenda Introductions – Rachael Trickey, Call Centre Helper Richard Kimber, Comotion Consulting Click here to view the slides Mike Murphy, Genesys Click here to view the slides Webinar Timeline 0:14: Introductions – Rachael Trickey, Call Centre Helper 3:15: Richard Kimber, Comotion Consulting Presentation 11:29: Poll with results from the audience. Asking “How do You Currently Measure Customer Satisfaction?” 27:21: Take-aways from Richard’s presentation 28:17: Quiz 32:30: Top Tips, Opinions and Questions from the audience 37:17: Mike Murphy, Genesys Presentation 54:45: Take-aways from Mike’s presentation 55:32: Top Tips, Opinions and Questions from the audience 58:48: Winning Tip Topics Discussed How to support advisors to deliver great conversations Getting more from you CSat scores The keys to managing and exceeding customer expectations Key tips to develop an improved customer experience The tools that can help to satisfy the modern customer Top tips from the audience Winning tip – “Set up reporting to automatically send Customer Effort Scores or CSAT scores coupled with customer comments directly to agents every morning so they can follow up with customers that still have questions or had an unsatisfactory experience.” thanks to Erin7 Original Webinar date: 5th March 2020 Panellists Richard Kimber Comotion Consulting Mike Murphy Genesys Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Register Now! Author: Rachael Trickey Published On: 28th Feb 2020 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys Recommended Articles What is a Customer Satisfaction Score (and How to Calculate CSAT) 15 Inventive Strategies to Increase Customer Satisfaction (CSAT) Welcome Calls: A Simple Way to Increase Customer Satisfaction Why Is Measuring Customer Satisfaction So Important? Related Reports 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter