White Paper: Are Your Customers Lost in the Multichannel Maze? 364 Filed under - Archived Content, EvaluAgent EvaluAgent set out to find out whether contact centres are simply adding new channels or implementing a genuine multichannel strategy. This report confirms that multichannel is a reality, but the contact centre industry still has a long way to go. White Paper: written by EvaluAgent Click here to download the White Paper Author: Megan Jones Published On: 20th Apr 2015 - Last modified: 22nd Mar 2017 Read more about - Archived Content, EvaluAgent Related Reports White Paper: Voice in a Multichannel World White Paper: Artificial Intelligence - Its Place in the Contact Center White Paper: Consumer Duty Compliance Through Effective QA The Essential Team Leader Playbook Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter