White Paper: Connecting Customer Journeys 362 Filed under - Archived Content, Genesys This Customer Success White Paper is an interview with Karen Bell-Wright, the Senior Vice President for Retail and Contact Centres for Emirates Airline. Find out what role Customer Experience plays in the Emirates Airline Business Strategy. White Paper: written by Genesys Author: Megan Jones Published On: 24th Mar 2015 - Last modified: 2nd Jan 2020 Read more about - Archived Content, Genesys Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter