The “UK Contact Centres 2016-2020: The State of the Industry & Technology Penetration” is now available.
The report sheds light on how the contact centre industry is changing, based on hard data from ongoing primary research programmes. Areas covered include:
- The vertical markets that are on the up, and those which have been knocked down – and are staying down.
- Forecasts of agent positions, contact centres and jobs until 2020
- Market segmentations by 15 vertical markets, 7 size bands and 12 regions
- The penetration rates of 15 contact centre technologies, including webchat, mobile apps, cloud and interaction analytics, with forecasts until 2020
- The main priorities for technology investment in 2016 and beyond.
Based on data from thousands of UK contact centre operations, including hundreds of in-depth, confidential interviews about budgets, plans and investments, “UK Contact Centres 2016-2020: The State of the Industry & Technology Penetration” is the definitive picture of where we are today, and what the future holds for the industry.
The report is currently available for £950 + VAT – a saving of £300 on the normal price of £1,250. This offer expires on 31st January 2016. Purchasers will also receive a free copy of “The UK Contact Centre Decision-Makers’ Guide”, a major study of all aspects of contact centre operations, technology and processes.
Visit www.contactbabel.com to find out more.
Author: Megan Jones
Published On: 13th Jan 2016 - Last modified: 18th Dec 2018
Read more about - Archived Content, ContactBabel
