51% Use 3-4 Applications to Help a Customer

How many applications do your agents use to help a customer


When we ran this poll in 2012 the audience said 23% of contact centres ask agents to assist customers with over ten different apps. However, this wasn’t the most popular of the options presented, with 3-4 being the most common number of applications given to an agent for customer support in the industry.

When we asked again in 2021 3-4 apps is still the most popular option, however the number above 10 has now reduced.

How Many Applications do Your Agents use to Help a Customer?

  • 1-2 apps: 14%
  • 3-4 apps: 51%
  • 5-9 apps: 26%
  • More than 10 apps: 9%

Source: Call Centre Helper LinkedIn poll    Votes: 80   Date: October 2021

Published On: 29th Oct 2021 - Last modified: 4th Nov 2021
Read more about - Contact Centre Research,


Recommended Articles

A picture of tools in a wallpaper style
20 Customer Experience Management Tools and How They Can Help (CEM)
A photo of children reaching to measure
10 Metrics to Help You Measure the Customer Experience
Closeup of compass over stained yellowed paper sheet with part of hand drawn treasure map
25 Ways to Help Simplify the Customer Journey