51% Use 3-4 Applications to Help a Customer Related Articles An Introduction to... Workforce Management Applications 20 Customer Experience Management Tools and How They Can Help (CEM) Definition: Contact Centre Jargon and Terminologies 10 Metrics to Help You Measure the Customer Experience © Call Centre Helper Poll 117 Filed under - Contact Centre Research, Polls When we ran this poll in 2012 the audience said 23% of contact centres ask agents to assist customers with over ten different apps. However, this wasn’t the most popular of the options presented, with 3-4 being the most common number of applications given to an agent for customer support in the industry. When we asked again in 2021 3-4 apps is still the most popular option, however the number above 10 has now reduced. How Many Applications do Your Agents use to Help a Customer? 1-2 apps: 14% 3-4 apps: 51% 5-9 apps: 26% More than 10 apps: 9% Source: Call Centre Helper LinkedIn poll Votes: 80 Date: October 2021 Author: Rachael Trickey Published On: 29th Oct 2021 - Last modified: 4th Nov 2021 Read more about - Contact Centre Research, Polls Recommended Articles An Introduction to... Workforce Management Applications 20 Customer Experience Management Tools and How They Can Help (CEM) Contact Centre Jargon and Terminologies 10 Metrics to Help You Measure the Customer Experience Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter