Genesys Completes Acquisition of Bold360 from LogMeIn Related Articles 5 Things You Should Know About Customer Acquisition Cost Cyara Completes Acquisition of Botium Getting Started With Customer Service Mantras and Vision Statements RingCentral Completes Connect First Acquisition © Feodora - AdobeStock - 253836548 133 Filed under - Contact Centre News Genesys has completed its acquisition of Bold360 from LogMeIn, advancing its experience as a Service(SM) vision. Bold360 is known for its digital capabilities, including conversational AI, dynamic knowledge base and intuitive agent experience. By uniting Bold360’s complementary capabilities with the Genesys AI and data platform and partner ecosystem, Genesys will enable companies to deliver experiences that are fluid, context-based and personalized across any part of their business or channel. With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers. “We are excited to welcome Bold360 to Genesys,” said Barry O’Sullivan, Executive Vice President and General Manager of Genesys Digital and AI. “Their AI-powered digital engagement coupled with Genesys solutions will be unmatched as we continue to enable our customers to orchestrate a differentiated experience.” Bold360 joins the Genesys Digital and AI business unit led by O’Sullivan. The acquisition is expected to build on the company’s momentum in the market, with record-setting cloud growth and more than 800 new customers on Genesys Cloud and Genesys Engage Multicloud in fiscal year 2021. For more information about Genesys - visit the Genesys Website About Genesys Every year, Genesys orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. Read other posts by Genesys Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: Genesys Published On: 10th May 2021 - Last modified: 11th May 2021 Read more about - Contact Centre News Recommended Articles 5 Things You Should Know About Customer Acquisition Cost Cyara Completes Acquisition of Botium Getting Started With Customer Service Mantras and Vision Statements RingCentral Completes Connect First Acquisition Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter