Genesys has completed its acquisition of Bold360 from LogMeIn, advancing its experience as a Service(SM) vision.
Bold360 is known for its digital capabilities, including conversational AI, dynamic knowledge base and intuitive agent experience.
By uniting Bold360’s complementary capabilities with the Genesys AI and data platform and partner ecosystem, Genesys will enable companies to deliver experiences that are fluid, context-based and personalized across any part of their business or channel.
With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers.
“We are excited to welcome Bold360 to Genesys,” said Barry O’Sullivan, Executive Vice President and General Manager of Genesys Digital and AI.
“Their AI-powered digital engagement coupled with Genesys solutions will be unmatched as we continue to enable our customers to orchestrate a differentiated experience.”
Bold360 joins the Genesys Digital and AI business unit led by O’Sullivan. The acquisition is expected to build on the company’s momentum in the market, with record-setting cloud growth and more than 800 new customers on Genesys Cloud and Genesys Engage Multicloud in fiscal year 2021.For more information about Genesys - visit the Genesys Website
Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.