Genesys Completes Acquisition of Bold360 from LogMeIn

Genesys has completed its acquisition of Bold360 from LogMeIn, advancing its experience as a Service(SM) vision.

Bold360 is known for its digital capabilities, including conversational AI, dynamic knowledge base and intuitive agent experience.

By uniting Bold360’s complementary capabilities with the Genesys AI and data platform and partner ecosystem, Genesys will enable companies to deliver experiences that are fluid, context-based and personalized across any part of their business or channel.

With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers.

“We are excited to welcome Bold360 to Genesys,” said Barry O’Sullivan, Executive Vice President and General Manager of Genesys Digital and AI.

“Their AI-powered digital engagement coupled with Genesys solutions will be unmatched as we continue to enable our customers to orchestrate a differentiated experience.”

Bold360 joins the Genesys Digital and AI business unit led by O’Sullivan. The acquisition is expected to build on the company’s momentum in the market, with record-setting cloud growth and more than 800 new customers on Genesys Cloud and Genesys Engage Multicloud in fiscal year 2021.

For more information about Genesys - visit the Genesys Website

About Genesys

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organisations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Find out more about Genesys

Author: Genesys