Advanced Certificate in Customer Contact Planning and Management

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Filed under - Archived Content,

THE DATE: 21st – 22nd Sept 2016
30th Nov – 1st Dec 2016

THE LOCATION: Manchester

THE DESCRIPTION: A blend of best practice, practical research and academic rigour, the certificate introduces key concepts and tools in developing the skills of planning analysts or frontline operational managers. The programme goes beyond theoretical concepts and brings the practical application to each participant, applying the learning to their organisation, measuring effectiveness and results, while still applying the underlying principles and academic research.

THE ORGANISERS: The Forum

THE WEBLINK: http://theforum.social/Training/ArticleId/351

Author: Rachael Trickey

Published On: 12th Jan 2016 - Last modified: 11th Jul 2016
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