Agent Unhappiness Costs Call Centres £2.3 Billion a Year

Only loathed by the public slightly less than traffic wardens, call centre staff clearly have a rough time. But what does their unhappiness mean for the call centre industry and the economy as a whole?

EvaluAgent conducted research into the financial and business cost of unhappy and disengaged employees on the call centre industry, hoping to discover more about the growing call centre unhappiness epidemic.

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Published On: 30th Aug 2016 - Last modified: 4th May 2018
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