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Agent Unhappiness Costs Call Centres £2.3 Billion a Year

Published On: 30th Aug 2016 14:23 - Modified: 4th May 2018

Only loathed by the public slightly less than traffic wardens, call centre staff clearly have a rough time. But what does their unhappiness mean for the call centre industry and the economy as a whole?

EvaluAgent conducted research into the financial and business cost of unhappy and disengaged employees on the call centre industry, hoping to discover more about the growing call centre unhappiness epidemic.

Infographic from EvaluAgent.net

This infographic post has been re-published by kind permission of EvaluAgent – View the original post

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

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