Agent Unhappiness Costs Call Centres £2.3 Billion a Year

Only loathed by the public slightly less than traffic wardens, call centre staff clearly have a rough time. But what does their unhappiness mean for the call centre industry and the economy as a whole?

EvaluAgent conducted research into the financial and business cost of unhappy and disengaged employees on the call centre industry, hoping to discover more about the growing call centre unhappiness epidemic.

Infographic from EvaluAgent.net

 

This infographic post has been re-published by kind permission of EvaluAgent – View the original post