AHT Baselining Through Time & Motion Study
I am performing an AHT baselining study for my Organisation.
Just need to know on which format the audit should be done to get a best outcome and how to derive at the final baselined AHT i.e. the formula…
Question asked by G K
How to Calculate AHT
It is all in this article
How to Measure Average Handling Time (AHT)
With thanks to Jonty
Author: Jonty Pearce
Published On: 12th Apr 2022 - Last modified: 24th Feb 2025
Read more about - Call Centre Questions, Average Handling Time (AHT)
