AHT Baselining Through Time & Motion Study
I am performing an AHT baselining study for my Organisation.
Just need to know on which format the audit should be done to get a best outcome and how to derive at the final baselined AHT i.e. the formula…
Question asked by G K
How to Calculate AHT
It is all in this article
How to Measure Average Handling Time (AHT)
With thanks to Jonty
