AHT Baselining Through Time & Motion Study

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AHT Baselining Through Time & Motion Study

I am performing an AHT baselining study for my Organisation.

Just need to know on which format the audit should be done to get a best outcome and how to derive at the final baselined AHT i.e. the formula…

Question asked by G K

How to Calculate AHT

It is all in this article

How to Measure Average Handling Time (AHT)

With thanks to Jonty

Author: Jonty Pearce

Published On: 12th Apr 2022 - Last modified: 14th Apr 2022
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