AHT Baselining Through Time & Motion Study Related Articles 32 Tips for Reducing Average Handling Time (AHT) How to Measure Average Handling Time (AHT) How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT) 29 Tips for Improving Average Handling Time (AHT) © peshkova - Adobe Stock - 44960805 1,284 Filed under - Forum, Average Handling Time (AHT) AHT Baselining Through Time & Motion Study I am performing an AHT baselining study for my Organisation. Just need to know on which format the audit should be done to get a best outcome and how to derive at the final baselined AHT i.e. the formula… Question asked by G K How to Calculate AHT It is all in this article How to Measure Average Handling Time (AHT) With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 14th Apr 2022 Read more about - Forum, Average Handling Time (AHT) Recommended Articles 32 Tips for Reducing Average Handling Time (AHT) How to Measure Average Handling Time (AHT) How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT) 29 Tips for Improving Average Handling Time (AHT) Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter