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About Us
Archived Content
A selection of stories from the archives of call centre helper
“Best Call Centre Photo” Competition
Azzurri Improves Connectivity
Agents Host Charity Football Match
It Is Easy to Set up a Team… But Teamwork Is a Different Matter!
Only 1% of Contact Centres Use Specialist Forecasting Software
When It Comes to Customer Experience, You Have to Keep Rolling the DICE
Hiring Customer-Ready Employees
35% of Contact Centres Would Use Skype For Specialist Business Processes
Why Publicity Stunts Aren’t Always Great for Customer Experience
Why the P&Q Challenge is so Relevant to Customer Experience Movers & Shakers
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Editor's Pick
The Worst Examples of Saying “Sorry” to Customers
15 Award-Winning Ideas from Teleperformance Contact Centre
Top Tips for Digital Channels – Forecasting and Scheduling
What Will Agent Roles Look Like in 2035?
