White Paper: 8 Key Steps to Improving the Retail Customer Experience 286 Filed under - Archived Content, IFS Whether a major international brand or a small online retailers, this paper will outline how all businesses can transform the customer experience by providing frontline staff with a simple engagement interface. White Paper: written by mplsystems. Author: Megan Jones Published On: 18th Nov 2014 - Last modified: 2nd Jan 2020 Read more about - Archived Content, IFS Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter