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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

Customer Experiences Concept. Happy Client Using Smartphone to Reading Review

14 Techniques for Excellent Call Centre Customer Service

A quality concept with QUALITY stamp being used

Mastering Contact Centre Quality Assurance

Person using laptop and is happy with AI

Can AI Spark Joy for Your Employees?

Five seedlings growing with increasing graph arrow

5 Operational Benefits of the CCaaS Subscription Model

Hand turning a knob selecting RPA (Robotic Process Automation) mode

The Future: Exploring Robotic Process Automation (RPA)

Person holding digital smiley face - positive experience concept

Elevating the Employee Performance Experience

Superhero leader with inspired team

How to Be an Inspiring CX Leader

Coins stacks with red graph down arrow - reduce cost concept

How to Reduce Costs Without Compromising Experience

Analytics graphs on digital screen

How to Unlock the Full Power of Call Centre Analytics

Counting 1-2-3 Fingers on Left Hand : isolated color white on orange

3 Things to Consider Before Implementing AI

Chat GPT and icons under magnifying glass

ChatGPT: What CX Leaders Need to Know

The number 10 is written in white lilac flowers on a red background

The 10 Basic Principles of Customer Service Excellence

Knowing customer concept with icons on blocks, customer's need and customer insight can make customer good experience

How Tech Companies Can Use Customer Insights

Person's Ringing Service Bell Hold By Robot - AI in customer service

The Role of AI in Customer Service

Problems and contradictions in the team lead to the division and disintegration of group.

6 Signs That Your Employees Are Disengaged

Avoid mistakes concept with arrows and blocks

11 Call Centre Reporting Mistakes To Avoid

Person looking at holographic screen displaying data

How to Create a Data-Driven Customer Contact Strategy

Wooden blocks with the arrow moving towards the target customer symbol.

8 Things Customer-Obsessed Organizations Do Differently

Consumer feedback concept. Customer satisfaction evaluation for improving and developing product and service.

3 Ways VoC Insights Can Drive Business Impact

Person's head with onion layers - concept of hidden complexity

The New Paradigms Changing Workforce Management

A paper-chain of various elements - crafting experience concept

Crafting the Future of User Experience at Assembled

Person holding a phone and card making a payment with security icon

Why BPOs Need to Wise Up on Payment Risks

Consumer reviews concepts with bubble people review comments

Consumer Perception and the State of Service Trends

Rising cost of living concept with piggy bank, lightbulb, house, trolley and wallet with arrow going up

How Does the Rising Cost of Living Impact Customer Contact?