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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

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How to Measure Contact Centre Turnover

5 Reasons for Contact Centre Employee Burnout

The Call Centre Exercise Work-Out

Perfect Posture Improves Call Productivity!

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How to Create Meaningful Opportunities for Agents

KPI Metrics dashboard

A Complete Guide to Call Centre Reporting Metrics

AI Powered Contact Centre

Why an AI-Powered Contact Centre Will Never Replace Human Agents

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27 Questions to Ask Before Buying Call Centre QA Software

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Why BPOs Are Dying and 3 Ways to Save Them

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VoIP Phone Systems: The Good, the Bad and the Ugly

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Four Strategies to Transform Retail Customer Service

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Customer Experience Research 101

AI Prompt Concept

Crafting Clarity: The Science of AI Prompt Designing

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Top 9 KPIs to Measure Call Centre Productivity

Tuna Tataki - a Japanese dish which consist of briefly seared tuna steak in thin slices.

How To Approach Cloud Migration Like a Master Chef

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How to Address Call Centre Shrinkage

Getting Real-Time Management or Intraday Right in Your Contact Centre

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How Leaders Can Get Over Their Fear of NLP

Analysis report

Which CX Analytics Should a Contact Centre Measure?

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Mastering Contact Centre Metrics: A Guide for Success

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What Is Average Handle Time (AHT) in Contact Centres?

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The CX Issues Putting Pressure on Decision-Makers and How to Fix Them

Avoiding pitfalls in path

3 Call Centre Compliance Pitfalls and How to Avoid Them

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The Top 4 Contact Centre Trends to Boost Performance and CX

Contact Centre Reports, Surveys and White Papers

Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies.

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Contact Centre Reports, Surveys and White Papers

Invites to Webinars & Events

Weekly Newsletter

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Editor's Pick

Thumbnail Turn a Bad Team Leader Into a Good Team Leader

Turn a Bad Team Leader Into a Good Team Leader

Thumbnail Which Soft Skills Do CX Leaders Really Need?

Which Soft Skills Do CX Leaders Really Need?

Thumbnail 7 Ways You’re Punishing Your Best Agents Right Now

7 Ways You’re Punishing Your Best Agents Right Now

Thumbnail What’s Really Ruining Empathy in Customer Service?

What’s Really Ruining Empathy in Customer Service?

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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