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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

Chat GPT and icons under magnifying glass

ChatGPT: What CX Leaders Need to Know

The number 10 is written in white lilac flowers on a red background

The 10 Basic Principles of Customer Service Excellence

Knowing customer concept with icons on blocks, customer's need and customer insight can make customer good experience

How Tech Companies Can Use Customer Insights

Person's Ringing Service Bell Hold By Robot - AI in customer service

The Role of AI in Customer Service

Problems and contradictions in the team lead to the division and disintegration of group.

6 Signs That Your Employees Are Disengaged

Avoid mistakes concept with arrows and blocks

11 Call Centre Reporting Mistakes To Avoid

Person looking at holographic screen displaying data

How to Create a Data-Driven Customer Contact Strategy

Wooden blocks with the arrow moving towards the target customer symbol.

8 Things Customer-Obsessed Organizations Do Differently

Consumer feedback concept. Customer satisfaction evaluation for improving and developing product and service.

3 Ways VoC Insights Can Drive Business Impact

Person's head with onion layers - concept of hidden complexity

The New Paradigms Changing Workforce Management

A paper-chain of various elements - crafting experience concept

Crafting the Future of User Experience at Assembled

Person holding a phone and card making a payment with security icon

Why BPOs Need to Wise Up on Payment Risks

Consumer reviews concepts with bubble people review comments

Consumer Perception and the State of Service Trends

Rising cost of living concept with piggy bank, lightbulb, house, trolley and wallet with arrow going up

How Does the Rising Cost of Living Impact Customer Contact?

Person listening to sound in headphones

Do You Hear That? It’s the Sound of a Quiet Quitter

11 Reasons Why Quality Assurance Is Important

Retail concept with small cardboard boxes with trolly icon sat on laptop

6 Retail Customer Experience Trends for 2023

Wooden house and five stars. Housing satisfaction rating

Housing Associations Respond to TSMs

Aerial view of Glasgow, Scotland, UK.

Bagpipes and Bots as Sabio Group Hosts Scottish Event

Customer Lifetime Value with blue and white arrows flying over a white background.

Meet Customers Proactively to Increase CLV

Person stands in maze - navigate challenges concept

How to Navigate Rising Interest Rates

A person looking out at Tower Bridge over River Thames

A Round-Up of ‘Disrupt on the River’

Spam call on phone. Spammer incoming call concept.

What Do Your Calls Look Like?

Person icon in square with cogs - technology understanding people concept

How Does AI Know Our Needs Before We Voice Them?