Recorded Webinar: Designing a Better Forecasting Spreadsheet

Speakers

• Jonty Pearce – Call Centre Helper

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• Jo Sparkes, Spreadsheet Design Consultant

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• Dave Appleby, Resource Planning

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• John Casey, The Forum

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Resources

https://www.callcentrehelper.com/erlang-c-calculator-2473.htm
https://www.callcentrehelper.com/forum/topic/forecasting-abandoned-calls

Click here to download our Monthly Forecasting Excel Spreadsheet Template

Topics to be discussed

• Latest forecasting methods
• Regression-based forecasting techniques – Holt Winters and ARIMA
• Building external factors into the forecast – weather, marketing, mailings
• Removing outliers
• Useful Excel functions
• Correlation of data
• Using pivot tables
• Using the Excel solver
• Seasonality and trends
• Linking spreadsheets to WFM software
• Top tips from the audience
• Winning tip – “I use WEEKNUM excel function to incorporate previous years data with recent data to determine Week / Day of Week distribution”. Thanks to Michael

Original Webinar date: Thursday 28th April 2016