The Leading Contact Centre Magazine




  • Home
  • Webinars
    • Upcoming Webinars
    • Recorded Webinars
    • Events Calendar
  • Forum
    • Answers
    • Industry Insights
  • Tips
    • Jonty's Tips
    • Hints & tips
    • Life
      • Humour
      • Games
      • Jargon
  • Strategy
    • Polls
  • Management
    • Life
    • Tips
    • Skills
    • Motivation
    • Customer Experience
    • Empathy
  • Technology
    • White Papers
    • Directory
    • Guides
    • Definitions
    • Outbound Dialing
    • Call Recording
    • WFM
    • IVR
    • Jargon
    • Erlang Calculator
  • Tools
    • Skills
    • Erlang Calculator
    • Online Forecasting
    • Multi-Channel Calculator
  • Erlang
    • Online Calculator
    • Excel Calculator
    • Erlang Formula
    • What is an Erlang?
    • Erlang Calculation
  • News
    • Call Centre News
    • Industry Insights
    • Events
    • Jobs
    • Free Newsletter
  • White Papers
  • Events
    • Event Calendar
    • Webinars
    • Recorded Webinars
    • Conferences
    • Training
  • Advertise
    • Advertise
    • Media Pack
    • Directory
    • About Us
    • Newsletter

Articles about Excel

Erlang Calculator
Erlang C Calculator Excel – Including Shrinkage
369,259
Read more...
11 Top Tips for Spreadsheet Forecasting in Excel
4,229
Read more...
Excel Remains an Ever-Popular Forecasting Tool
880
Read more...
FAQs – Call Forecasting With Spreadsheets
9,420
Read more...
Recorded Webinar: Designing a Better Forecasting Spreadsheet
4,009
Read more...
Trend Watching: What’s Happening With Forecasting?
1,718
Read more...
Monthly Forecasting Excel Spreadsheet Template
101,290
Read more...
An image of an example forecast, with the words 'Installing Excel Addins' written over it.
Installing Excel Add-ins for the Forecasting Template
25,354
Read more...
Free Call Monitoring, Evaluation and Coaching Form
248,814
Read more...
 
Natterbox orange connects ads
Hot Tools
Online
Erlang Calculator
Download
Erlang C Calculator Excel Including Shrinkage
Download
Free Call Monitoring and Coaching Form
Download
Monthly Forecasting Excel Spreadsheet Template
Online
Multi-Channel Contact Centre Calculator Tool – Phone Email Chat
Upcoming Webinars
Webinar
Webinar: The New Rules for Customer Experience
Register Now
Webinar
Webinar: The Latest Thinking on Contact Centre Metrics
Register Now
Latest From the Forum
Forum
Adam Cooper | 1 hour ago
FTE Calculation for Chat
Forum
Sarah Sanders | 3 hours ago
Looking for contact centre service suppliers
Forum
Jonty Pearce | 3 hours ago
Looking for non Telephony WFM system
Forum
Jonty Pearce | 3 hours ago
required FTE calculation (non-voice)
Directory
Enghouse Interactive (UK) Limited - Logo
Aspect Software - Logo
injixo Limited - Logo
The Forum - Logo
View our full directory
Popular Pages
The Top 25 Words to Use on Your CV
Top 25 Positive Words, Phrases and Empathy Statements
18 Empathy Statements That Help Improve Customer-Agent Rapport
The Right Words and Phrases to Say to an Angry Customer
Erlang C Calculator Excel – Including Shrinkage

Ask a Question
& Find an Answer

Get answers from the Call Centre Helper community on your most difficult challenges

Ask Your Question
Editors Pick
7 Steps to Evoke the Emotions You Want From Your Customers
How to Calculate Customer Churn Rate
10 Messages That Every Contact Centre Manager Should Share With Their Team
Seasonal WFM – How to Prepare for Peaks and Troughs in Contact Volumes
eGain knowledge AI WP advert
Latest Resources
White Paper: 5 Ways to Create Engaged and Empowered Call Centre Agents
Case Study: Zen Internet Workforce Management
Puzzel Declutter Desktop Box Ad
Latest Insights
The Power of Personalisation In Customer Experience
Why User Engagement is Vital for Successful Digital Transformations
Inspire Me Adventurous Engagement LIVE ad
Upcoming Events
Jun
24
Customer Contact Week Vegas
Read More
Jul
10
Adventurous Engagement LIVE
Read More
8x8 happy customers Ad
Latest News
Rated People Selects New Telephony Platform
Genesys Announce New Artificial Intelligence Capabilities
Newsletter ad
Latest Resources
White Paper: 5 Ways to Create Engaged and Empowered Call Centre Agents
Case Study: Zen Internet Workforce Management
CallMiner - Self-Improvement white ads
Latest News
Rated People Selects New Telephony Platform
Genesys Announce New Artificial Intelligence Capabilities
RingCentral quote advert
 
Main Site Links
  • Tips
  • News
  • Forum
  • Directory
  • Erlang Calculator
Newsletter
Get all the latest news straight to your inbox

Click here to sign up to our newsletter.
Latest Resources
  • White Paper: 5 Ways to Create Engaged and Empowered Call Centre Agents
  • Case Study: Zen Internet Workforce Management
© Call Centre Helper 2019 | Terms | Cookies | Privacy | Contact | Advertise
Back to top