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Articles - Excel
RECENT
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Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy
11 Top Tips for Spreadsheet Forecasting in Excel
Excel Remains an Ever-Popular Forecasting Tool
FAQs – Call Forecasting With Spreadsheets
Recorded Webinar: Designing a Better Forecasting Spreadsheet
Trend Watching: What’s Happening With Forecasting?
Monthly Forecasting Excel Spreadsheet Template
Installing Excel Add-ins for the Forecasting Template
Free Call Monitoring, Evaluation and Coaching Form
Editor's Pick
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
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Top 10 Use Cases for Speech Analytics
Latest Resources
Report: The Inner Circle Guide to AI-Enabled Agent Assistance
SPARK Matrix: Speech Analytics, Q1 2024 Report
Upcoming Events
Completing the Wellbeing Picture – Webinar
Fri 19 Apr 2024
Project Voice Annual Conference
Mon 22 Apr 2024
Latest Insights
Three Bold Predictions for the Future of Customer Interactions in Contact Centres
Now is the Time to Adapt and Embrace AI
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The Key Elements of a CX Lifecycle and Ways to Improve It
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