Excel | Call Centre Helper

Articles about Excel

Free Erlang C Calculator Excel – Including Shrinkage

214,845

11 Top Tips for Spreadsheet Forecasting in Excel

2,375

Excel Remains an Ever-Popular Forecasting Tool

416

FAQs – Call Forecasting With Spreadsheets

1,805

Recorded Webinar – Excel Masterclass – Designing a Better Forecasting Spreadsheet

2,897

Trend Watching: What’s Happening With Forecasting?

1,014

Monthly Forecasting Excel Spreadsheet Template

46,635

Installing Excel Add-ins for the Forecasting Template

7,173

Free Call Monitoring Form – Updated

188,610

Featured Event

Enghouse Interactive CX17 Event -
Take a leap into the Digital World

Days

Hours

Minutes

Seconds

Don't do ANYTHING until you have done these 10 things!

Read the Contact Centre Manifesto

Newsletter

Get the latest content from Call Centre Helper straight to your inbox

Hot Tools

Online

Call Centre Erlang Staffing Calculator – v 3.2 – With Maximum Occupancy

Download

Free Erlang C Calculator Excel – Including Shrinkage

Download

Free Call Monitoring Form – Updated

Download

Monthly Forecasting Excel Spreadsheet Template

Online

Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

Upcoming Webinars

Webinar

Webinar: 5 Ways to get Agents to Improve Customer Experience

Webinar

Webinar: Contact Centre Metrics

Latest From the Community

Community

KellyA | 1 hour ago

Complaint Handling via Live Chat

Community

applebyd | 14 hours ago

Call Centre Helper Erlang Calculator and Fore...

Comments

ayub suleiman | 15 hours ago

Motivational Games for Call Centres

Comments

Ray | 2 days ago

How to Calculate Contact Centre Service Level

Community

DerekSomerville | 3 days ago

Incentivising and rewarding people

Comments

Kieron Murphy | 3 days ago

The Best Courtesy Words and Phrases to Use in...

Ask a Question
& Find an Answer

Get answers from the Call Centre Helper community on your most difficult challenges

Ask Your Question

Ask a Question& Find an Answer

Ask a Question
& Find an Answer