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Articles - Excel

Discover our range of materials on using Excel for reporting, data analysis, and improving efficiency in contact centre operations.

Excel erlang calculator featured image

Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy

11 Top Tips for Spreadsheet Forecasting in Excel

Excel Remains an Ever-Popular Forecasting Tool

FAQs – Call Forecasting With Spreadsheets

Recorded Webinar: Designing a Better Forecasting Spreadsheet

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Trend Watching: What’s Happening With Forecasting?

Free Download of the Excel Monthly Forecasting Template

Monthly Forecasting Excel Spreadsheet Template – Free Download

An image of an example forecast, with the words 'Installing Excel Addins' written over it.

Installing Excel Add-ins for the Forecasting Template

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Free Call Monitoring and Evaluation Form – Excel Template

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Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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