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Articles - Excel

Discover our range of materials on using Excel for reporting, data analysis, and improving efficiency in contact centre operations.

Excel erlang calculator featured image

Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy

11 Top Tips for Spreadsheet Forecasting in Excel

Excel Remains an Ever-Popular Forecasting Tool

FAQs – Call Forecasting With Spreadsheets

Recorded Webinar: Designing a Better Forecasting Spreadsheet

A picture of someone looking at a trandline through a telescope

Trend Watching: What’s Happening With Forecasting?

Free Download of the Excel Monthly Forecasting Template

Monthly Forecasting Excel Spreadsheet Template – Free Download

An image of an example forecast, with the words 'Installing Excel Addins' written over it.

Installing Excel Add-ins for the Forecasting Template

Free excel quality monitoring form featured image

Free Call Monitoring and Evaluation Form – Excel Template

Peopleware WFM Benchmarking Report V2 box

Editor's Pick

Thumbnail 7 Things Creative Team Leaders Do Better Than the Rest

7 Things Creative Team Leaders Do Better Than the Rest

Thumbnail How to Make Team Huddles More Engaging

How to Make Team Huddles More Engaging

Thumbnail 10 Quick Wins for Cheering Up Your Agents

10 Quick Wins for Cheering Up Your Agents

Thumbnail What Are Intelligent Contact Centres Doing Right Now?

What Are Intelligent Contact Centres Doing Right Now?

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