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Articles - Excel

Erlang Calculator v6 Featured Image
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New Excel Based Erlang Calculator – with Maximum Occupancy
6,251
11 Top Tips for Spreadsheet Forecasting in Excel
1,691
Excel Remains an Ever-Popular Forecasting Tool
14,485
FAQs – Call Forecasting With Spreadsheets
8,246
Recorded Webinar: Designing a Better Forecasting Spreadsheet
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2,575
Trend Watching: What’s Happening With Forecasting?
185,363
Monthly Forecasting Excel Spreadsheet Template
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59,067
Installing Excel Add-ins for the Forecasting Template
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402,256
Free Call Monitoring, Evaluation and Coaching Form
 
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Editor's Pick
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Ways to Make Working in a Contact Centre Fun
Thumbnail 28 Effective Ways to Build Rapport With Customers and Clients
28 Effective Ways to Build Rapport With Customers and Clients
Thumbnail Are Your Team Leaders Too Busy Chasing Metrics?
Are Your Team Leaders Too Busy Chasing Metrics?
Thumbnail 12 Inspiring Tactics for Sharing the Call Centre With the Wider Company
12 Inspiring Tactics for Sharing the Call Centre With the Wider Company
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eBook: AI in Contact Centers: Myths and Ethical Concerns
eBook: AI in Contact Centers: Myths and Ethical Concerns
Survey - What Contact Centres Are Doing Right Now?
Survey - What Contact Centres Are Doing Right Now?
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Maximizing Customer Insights With Analytics
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Contact Centre Technologies You Should Know About
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Jabra Engage AI Integrates with storm’s Sentiment Analysis
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Odigo Awarded the EcoVadis Silver Medal
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Top 50 Positive Words and Phrases – With Examples
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The Top 50 Words to Describe Yourself on Your CV
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Contact Centre Dashboard Excel Template
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What is the Phonetic Alphabet?
 
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