Translate

Menu

Home
Articles + Articles
Technology + Technology
- Tech
- WFM
- AI
- Analytics
- CCaaS
- Knowledge Management
- Voice of Customer
Webinars + Webinars
- Webinars
- Recorded Webinars
Insights + Insights
Resources + Resources
Tools + Tools
Events + Events
Advertise + Advertise

Articles - Excel

Discover our range of materials on using Excel for reporting, data analysis, and improving efficiency in contact centre operations.

Excel erlang calculator featured image

Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy

11 Top Tips for Spreadsheet Forecasting in Excel

Excel Remains an Ever-Popular Forecasting Tool

FAQs – Call Forecasting With Spreadsheets

Recorded Webinar: Designing a Better Forecasting Spreadsheet

A picture of someone looking at a trandline through a telescope

Trend Watching: What’s Happening With Forecasting?

Free Download of the Excel Monthly Forecasting Template

Monthly Forecasting Excel Spreadsheet Template – Free Download

An image of an example forecast, with the words 'Installing Excel Addins' written over it.

Installing Excel Add-ins for the Forecasting Template

Free excel quality monitoring form featured image

Free Call Monitoring and Evaluation Form – Excel Template

Assembled A new Vision in WFM box

Editor's Pick

Thumbnail 10 Ways to Make Customers Feel More Valued

10 Ways to Make Customers Feel More Valued

Thumbnail 10 Ways to Create More Confident Agents

10 Ways to Create More Confident Agents

Thumbnail How to Deal With Angry Customers

How to Deal With Angry Customers

Thumbnail How to Make the Best Use of Coaching Time

How to Make the Best Use of Coaching Time

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

© Call Centre Helper^® 2002 - 2025 | Terms | Cookies | Privacy | Contact | Advertise