Assembled Announces a Strategic Partnership With Dixa

Assembled has announced a strategic partnership with Dixa.

The two companies have introduced a native integration that links Dixa’s omnichannel conversation platform with Assembled’s workforce management and real-time insights.

The partnership is aimed at improving how consumer brands manage customer support operations.

Ryan Wang, Co-founder and CEO, Assembled commented on this partership, saying:

“Dixa and Assembled share a belief that great customer service is a growth engine for consumer brands. When you combine Dixa’s omnichannel CX platform with Assembled’s workforce management across the human + AI workforce, companies get a complete operational foundation to deliver great experiences efficiently.”

The joint approach is intended to give support teams clearer oversight of both customer interactions and operational performance.

According to both organizations, the integration is designed to help teams reduce reliance on disconnected tools and manual processes.

The combined data and workflows allow support functions to manage communication channels, staffing, and scheduling within a single operational framework.

The partnership comes as consumer brands face increasing operational complexity, with global teams, multiple contact channels, and higher expectations for timely and personalized service.

While platforms like Dixa support modern engagement, workforce planning in many organizations remains fragmented.

The integration aims to address this gap by enabling more accurate forecasting, more efficient scheduling, and real-time adjustments based on live conversation data.

“The world’s best brands win by creating effortless customer moments. With Assembled’s intelligent workforce management and Dixa’s AI-powered CX platform, support teams get a unified way to predict demand and deliver exceptional customer experiences – powered by both humans and AI agents, at any scale,” said Mads Fosselius, Founder and Chief Innovation Officer, Dixa.

The integration includes features such as machine-learning forecasting from real-time Dixa data, automated scheduling aligned with service targets, and performance visibility across internal and outsourced teams.

Both companies note that customers typically see improvements in response times, satisfaction levels, scheduling accuracy, and operational efficiency.

The partnership is aimed at organizations managing rapid growth and increasing customer demand. The integration is available now, and teams using Dixa can activate it with minimal set-up, supported by Assembled’s onboarding resources.

For more information about Assembled - visit the Assembled Website

About Assembled

Assembled is a Support Operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands use Assembled's workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.

Find out more about Assembled

Author: Hannah Swankie
Reviewed by: Rachael Trickey