Atea Group has chosen Puzzel for its own contact centres in the Nordic and Baltic countries and has also become a Puzzel partner, offering cloud-based contact centre solutions to its own customers.
Jan Gisle Ytterdal, Product Manager at Atea Norway, said, “The flexibility of Puzzel’s solutions means that it is easy to integrate with other suppliers. In addition, the entire contact centre is in the cloud.
There were many reasons why we chose Puzzel when we modernized our own customer contact centres. To date, Atea has delivered contact centre services from its own data centres in Norway.
However, the company’s long-term strategy is to deliver similar services working with public cloud providers. This new partnership with Puzzel supports Atea’s long-term strategy.”
“We are delighted that Atea has chosen Puzzel for its contact centre solution and at the same time to partner with one of the region’s largest IT companies.
The solution is currently being implemented at Atea’s own internal contact centres and we look forward to a long term relationship working together with their customers,” said Gunnar Aasen, CCO at Puzzel.
Atea will gain first-hand experience of Puzzel by using the solution in-house. Ultimately this will benefit their customers choosing to implement a cloud-based contact centre.
“For our customers it is clearly best to have a cloud platform which provides greater flexibility and choice. We are an innovation company and also a trusted adviser to our many customers.
The new partnership enables us to offer a best-of-breed cloud platform for customer contact. The solution is dynamic, flexible and independent of location – customer centres can be located in any country.
The solution we have chosen is multi-channel with contact methods including social media, chatbots, automated services (AI), voice and email. We look forward to working with Puzzel now and in the future,” said Jan Gisle Ytterdal.
Gunnar Aasen concluded, “We are planning a joint launch of Puzzel to Atea’s customers. These latest agreements confirm Puzzel’s position in the market as the leading Nordic supplier of cloud-based contact centre solutions.”
For more information please see www.puzzel.com