Translate

Articles by Guest Author

A selection of articles from contact centre industry experts

Word venerable on wooden cubes

Best Practices for Supporting Vulnerable Customers in Times of Crisis

Stethoscope with statistics graph

5 CX Trends for Your 2024 Healthcare Strategy

Person thinking with a laptop in her lap and question mark above her head

50 Must-Have Customer Survey Questions

Choice concept with hand pointing to target

Is It Possible to Transform a Contact Centre Into an Employer of Choice?

robot finger touching a graph

Leveraging AI to Drive Revenue Growth in Customer Service

Leadership concept - Person placing a wooden block

Sprinklr Named a Leader in the 2024 Gartner Magic Quadrant

Dashboard of a report

Sprinklr Named Strong Performer in Conversational AI

person using a computer with a data dashboard pop up

It’s Time to Move Beyond Routine Marketing and Sales Administration

Green, yellow and red bowls on wooden background

The Goldilocks Principle in WFM: Managing Change and Intraday Operations

Five retro microphones

7 Reasons Why CX Can’t Hang Up on the Voice Channel

Person sitting in office in front of laptop and rejoicing in success

Reducing Colleague Attrition

Professional garden working

Case Study: Ratioparts Builds Profit Centre

Smiling person on laptop making notes

Zoom AI Companion Helps People Stay Connected on the Go

Security concept with person increasing the protection level by turning a knob.

Zoom Doubles Down on Security as Threat Landscape Evolves

Robot hand holding a digital lock with human hand pointing at the lock

HP Unlocks New Era of AI Experiences

Mini robot holding a gold trophy

Award-Winning Solution Reduces Risk of Reputational Damage

Announcement concept with hand holding megaphone

Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry

Video Image: What Does Contact Centre Partial Automation Really Mean?

What Does Contact Centre Partial Automation Really Mean?

Cybersecurity and privacy concepts to protect data. Lock icon and internet network security technology.

InVision Reinforces Commitment to Information Security

Blurred home laundry room with wooden table

Case Study: Haier Smart Home Drives Agent Wellbeing and Autonomy

6 call centre agents with headsets on talking

How AI Can Help Improve Team Morale & Reduce Agent Turnover

Hot air balloon floating in vivid sky - launch concept

Puzzel Introduce Their New Brand

Doctor with Stethoscope Holding Red Measuring Tape

10 Essential Contact Centre Metrics and KPIs to Measure in Healthcare

steps into the sunset and clouds

The Cloud-Based Contact Centre Era Is Here