Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Business Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles by Robyn Coppell
Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
Connect with Robyn on
LinkedIn
Previous
Next
Infobip Introduces Signals
Tips, Tools, and Techniques for Contact Centre Forecasting
Dialpad Introduces AI-Driven Personal Identifiable Information (PII) Redaction
TechSee Launches Sophie AI
Crexendo Unveils Generative AI Features
15% of Contact Centres Expect Agents to Handle More Than 11 Emails per Hour
CCMA Launches Contact Centre Standards Framework
An Inside Look at MiaRec’s Auto QA
15 Ways Contact Centre Technology Can Help Address Inefficiencies
Kore.ai Launches Intelligent Virtual Assistants for Zoom Contact Center
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
Cirrus Releases Game-Changing Upgrade to Its Contact Centre Platform
Cresta Announces Expansion of Voice Platform Integrations
Debate Rages On About Whether Voicemails Count as Abandoned Calls
Are You Listening to Your Customers or Irritating Them?
Sprinklr Launches More than 700 new Features
Oracle Introduces Generative AI Capabilities
10 Great Ideas Delivered Straight From Superdry’s Contact Centre
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide
IntelePeer Announces Extension to SmartFlows Platform
Vonage Introduces Conversations for Salesforce
Swampfox Announces New Release of CX Solution
Intradiem Introduces First AI-Powered Solution to Predict Agent Attrition
Salesforce and AWS Deepen Integrations
Previous
Next
Editor's Pick
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
The Essential Guide to WFM – Key Features to Look For
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Latest Resources
eBook: CCaaS and Customer Service Automation for Zendesk
Survey: Contact Centre Health Initiatives for Senior Employees
Upcoming Events
Unified Communications EXPO Manchester (UCX)
Wed 22 May 2024
How to Remain Compliant Whilst Driving B2C Outbound Sales – Webinar
Thu 23 May 2024
Latest Insights
10 Innovative Ways to Gamify Corporate Training in 2024
Enhancing Trust in AI Through Knowledge Management
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?