CallMiner Releases New Updates to its AI Assist Platform

CallMiner has released new updates to its AI Assist platform, adding features designed to improve how businesses analyze customer conversations and manage workflows.

These enhancements build on the agentic architecture introduced in October 2024 and aim to reduce manual effort by enabling more automation in the analysis and reporting process.

Bruce McMahon, Chief Product Officer, CallMiner, said, “I believe that CallMiner is setting the bar by delivering the innovative agentic AI capabilities users need to uncover customer insights faster than ever before.

The latest enhancements to CallMiner AI Assist build on our vision for agentic AI, which is focused on using technology to revolutionize how companies harness conversation data with deep investigation and meaningful, enterprise-wide action.”

The new version of AI Assist introduces a layered system of AI agents. Research agents allow users to ask natural language questions and receive structured responses, while Supervisor agents manage the flow of tasks, generate reports, and highlight potential trends or risks within customer data.

Together, these additions are intended to support a more comprehensive understanding of customer behaviour and improve the efficiency of decision-making processes.

The updates also integrate with other parts of the CallMiner platform, helping convert insights into notifications and reports that support timely business actions.

“CallMiner AI Assist is a powerful example of how agentic AI can accelerate workflows, lower technical barriers, and quickly turn insights into action. For organizations, this means they can better understand their customers, make smarter decisions, and ultimately drive superior business results.” McMahon added.

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CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.

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Author: Hannah Swankie
Reviewed by: Megan Jones