CallMiner has been named a leader in the QKS Group SPARK Matrix”: Conversational Intelligence, Q2 2026 report for the fifth consecutive year.
The report reflects growing demand for conversational intelligence technologies as organisations increasingly use AI to analyse customer interactions, identify intent, support agents in real time, and improve operational decision-making across channels.
QKS Group recognised CallMiner for its approach to combining AI-driven automation with analytics, performance management, and compliance capabilities within a single platform.
The report also highlighted the company’s acquisition of VOCALLS, now branded as CallMiner OmniAgent, which expanded its conversational AI and automated interaction capabilities.
Additional strengths noted in the report included automated scoring, sentiment and emotion detection, cross-channel journey analysis, integrated audio and screen recording, and CallMiner Coach for agent performance management.
Speaking about the recognition, Jeff Gallino, CEO and founder at CallMiner, said: “AI has become woven into every customer interaction, and organizations need technology that can both understand conversations and act on them instantly.”
“From identifying customer pain points to automating workflows, CallMiner’s innovative combination of AI-powered analytics and automation empowers both human and AI agents to deliver better customer experiences and stronger operational results at scale.
CallMiner’s latest placement in the QKS Group SPARK Matrix further affirms our role in shaping the future of conversation intelligence and customer engagement.”
Amandeep Singh Khanuja, Principal Analyst and Practice Director at QKS Group, said: “In today’s CX environment, the most valuable operational signals are already embedded within everyday customer conversations.”
“CallMiner brings this intelligence into focus through conversation analytics, AI, and automation, identifying patterns across customer intent, sentiment, compliance risk, and agent performance at scale.
As organizations prioritize measurable outcomes, CallMiner’s ability to connect conversation insight with structured action makes it a differentiated and high-impact solution in the conversational intelligence market.”
The QKS Group SPARK Matrix evaluates conversational intelligence vendors based on their ability to monitor, capture, transcribe, and analyse customer interactions across channels to support quality management, compliance, and operational decision-making.
For more information about CallMiner - visit the CallMiner Website
About CallMiner
CallMiner, the leader in CX automation, combines AI agents and human expertise to optimise interactions, cut costs, and boost engagement. Advanced analytics transform conversations into intelligence that drives improvements and automation for global brands. Find out more about CallMiner
Author: Hannah Swankie
Reviewed by: Robyn Coppell
Published On: 28th May 2026
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