Chatbots, Call Centres and Digital Customer Service

The demand from the global market to start enhancing customer service for better business productivity and revenue growth has increased the global market size for chatbot and digital customer service, and it is expected to grow from US$70.6 million in 2016 to US$3,172 million by 2021. In fact, this indicates an increase of 35.2% from 2016 to 2021. The soaring global market size has pushed many start-ups and larger companies to invest in improving customer service.

Chatbots and call centres are both made to boost customers’ experience. The productivity and capital revenue of a business will be improved by sustainable customer retention.

This resonates with a quote from Connie Elder, Chief Executive Officer of PEAK 10 SKIN: “Excellent customer service is the number-one job in any company. It is the personality of the company and the reason customers come back. Without customers, there is no company.”

Delving into the importance of chatbots, call centre and digital customer service to build up a brighter outlook for customer experience should be highlighted for any enterprises across all industries.

Join us at Chatbots, Call Centres and Digital Customer Service by Trueventus to have insightful ideas and discussion on how to refine as well as overhaul customer servicing.

 

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