Date: 15 October 2025, 05:00 PM | 12 PM EDT
Location: Virtual
Join Creovai COO Simon Black and Metric Sherpa Founder Justin Robbins as they reveal how top contact centres are breaking down data silos to drive real operational change.
Learn practical strategies for transforming customer conversations into continuous improvement opportunities that reduce churn and boost service quality.
Drawing from Creovai’s latest Business Impact Report, the session will equip contact centre leaders with frameworks to move beyond traditional QA models and create faster cycles between issue detection, coaching, and measurable business results.
Creovai will be exploring:
- Why conventional QA fails at scale
- How to link real-time guidance with long-term outcomes
- Actionable frameworks for turning data insights into frontline performance improvements
Author: Creovai
Reviewed by: Hannah Swankie
Published On: 2nd Oct 2025 - Last modified: 3rd Oct 2025
Read more about - Call and Contact Centre Events, Creovai, Justin Robbins, Simon Black
