Articles - Simon Black

Simon is the CRO/COO at Creovai, a leading AI-powered conversation intelligence platform, he helps businesses transform customer and agent experiences by delivering actionable insights and real-time guidance. With over six years of experience leading Awaken Intelligence and more than two years as a SaaS coach at Scalewise, he brings expertise in building high performing GTM teams , SaaS growth strategies, and analytics-driven decision-making to drive higher growth and profits.

Person sat at desk with clock and icons
The Secrets to Scheduling Multiskilled Agents
Voice of Customer VoC illustration with customer feedback collection, surveys and analysis. VoC insights, customer experience and data visualization themes
What’s Next for Voice of the Customer (VoC)?
Awaken and Tethr Merge to create creovai
Awaken and Tethr Merge to Target Contact Centre Solutions